Body Language – Giving a face to PBO roller covers and Kevlar Padding

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No slouching here!

Here at Albarrie we try use face to face interaction as much as we can. Often in the aluminum extrusion industry a product is not associated with a face. A PBO roller cover or Kevlar padding is a commodity; a part number. We try to associate a personality with that product because we really do care about our customers, our products and the extrusion industry. Here are some tips that I try to use to be most effective when interacting with people. Whether in a production meeting or trying to get out of a speeding ticket, body language is a very important part of how we are perceived by our peers and how effective we are conveying the message we want.
Many a time, body language speaks more than words. Of course, the body language must be appropriate for the situation. For example, smiling and nodding when someone is speaking about divorce, death or a catastrophic extrusion press problem is a no-no.

Here are some examples of positive body language;

  • Never be up tight or stiff while making movements.
  • Avoid body language that may be misunderstood or look unprofessional such as winking or kissy faces.
  • Consistent eye contact is a positive sign and must be used.
  • Avoid chewing gum, tapping pencils, nervous laughter or any sort of repetitive motion that will detract from your point and otherwise annoy people.
  • Each body part movement signifies something and helps in interpreting. Standing with hands on hips signifies aggressiveness, nodding signifies agreement and active listening, biting nails signifies nervousness.
  • Unlike emails, body language does not give time to think. Hence they must be used appropriately and practiced.

In a world dominated by social networking and emails, a lot of the interactions that normally transpired face to face are reduced to one line blurbs. I feel it is important to pay attention to how one is being perceived and the effectiveness of this face to face time to be maximized. Especially in a sales environment, you can more effectively keep your communication non monotonous and express emotions where words can be ineffective. Simple things such as standing upright, having a confident handshake and a genuine smile go a long way to instilling confidence in a customer, your boss or that Cop who hopefully won’t write you that ticket.

Source: Solution Selling Field Book by Keith M. Eades

– N. Rossi
Lewiston Maine Office

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