Body Language – Giving a face to PBO roller covers and Kevlar Padding


No slouching here!

Here at Albarrie we try use face to face interaction as much as we can. Often in the aluminum extrusion industry a product is not associated with a face. A PBO roller cover or Kevlar padding is a commodity; a part number. We try to associate a personality with that product because we really do care about our customers, our products and the extrusion industry. Here are some tips that I try to use to be most effective when interacting with people. Whether in a production meeting or trying to get out of a speeding ticket, body language is a very important part of how we are perceived by our peers and how effective we are conveying the message we want.
Many a time, body language speaks more than words. Of course, the body language must be appropriate for the situation. For example, smiling and nodding when someone is speaking about divorce, death or a catastrophic extrusion press problem is a no-no.

Here are some examples of positive body language;

  • Never be up tight or stiff while making movements.
  • Avoid body language that may be misunderstood or look unprofessional such as winking or kissy faces.
  • Consistent eye contact is a positive sign and must be used.
  • Avoid chewing gum, tapping pencils, nervous laughter or any sort of repetitive motion that will detract from your point and otherwise annoy people.
  • Each body part movement signifies something and helps in interpreting. Standing with hands on hips signifies aggressiveness, nodding signifies agreement and active listening, biting nails signifies nervousness.
  • Unlike emails, body language does not give time to think. Hence they must be used appropriately and practiced.

In a world dominated by social networking and emails, a lot of the interactions that normally transpired face to face are reduced to one line blurbs. I feel it is important to pay attention to how one is being perceived and the effectiveness of this face to face time to be maximized. Especially in a sales environment, you can more effectively keep your communication non monotonous and express emotions where words can be ineffective. Simple things such as standing upright, having a confident handshake and a genuine smile go a long way to instilling confidence in a customer, your boss or that Cop who hopefully won’t write you that ticket.

Source: Solution Selling Field Book by Keith M. Eades

– N. Rossi
Lewiston Maine Office


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